Refund policy

Returns Policy

At Hair Sergeant, we take pride in the quality of our hair extensions and want you to be completely satisfied with your purchase. If you have any concerns regarding your order, we’re here to help.

Returns & Exchanges

Due to the hygienic nature of our products, we are only able to accept returns or exchanges on items that remain unopened, unused, and in their original packaging. All return requests must be made within 14 days of receiving your order.

To initiate a return or if you have any concerns, please contact our customer care team at: info@hairsergeant.com

Please include your order number and a brief description of the issue. A member of our team will respond within 48 hours (Monday to Friday) to assist you further.

Non-Returnable Items

For hygiene reasons, we are unable to accept returns on any products that have been opened, worn, or tampered with.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos and a detailed description. We’ll work quickly to resolve the issue.

Refund Policy

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days.